On this page you will find an overview of the agency’s schedule so you can know when best to reach us and expect a response for normal adoption business matters. We are a family-oriented agency, so the timing of closures is often in line with school vacations and family needs.
Adoption agencies are highly regulated businesses. A lot of agency time goes to meeting extensive documentation and accountability requirements. Staff training and agency planning are also prioritized. Set times are budgeted for these tasks, as a necessary part of maintaining a viable agency. Closure dates and out of office messages are often to handle these tasks.
Many agency social workers and case managers provide home visits, birth parent services, and consultations during the weekends and evenings, notwithstanding the schedule noted below.
Some of our clients and partners are located internationally, thus the explanation of dates for common American holidays.
Main Office Schedule:
Monday-Thursday, 9 AM – 5 PM, extended hours before and after as needed. Many of our agency’s case managers and social workers, who are based away from the main office, may be available on Fridays.
New Year’s Day (January 1), Memorial Day (last Monday in May), Independence Day (July 4), Labor Day (first Monday in September), Thanksgiving week (the fourth week in November), Agency Christmas holiday and major end of the year planning projects are during the last two weeks of December until after New Year’s Day.
There can be more limited services during the travel periods for core agency staff for work and/or vacation time. Our Agency holds a staff conference once a year in the first part of the summer. There will be more limited services over the school Easter/Spring break. Whenever possible, alternate, back-up staff is available at the agency to assist.
— Gina Crotts